General Manager, US

World • Full-time • San Francisco, California, United States • $180k - $215k / year • 3w ago

About the Company:

World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.

This opportunity would be with Tools for Humanity.

About the Team:

The Growth & Operations team oversees the launch strategy and onboarding of users to the World Network across all markets. This team deploys and manages all orbs worldwide and serves as the primary point of contact for local Operators. This team is responsible for effectively onboarding active users to the World Network. Overall, the Growth & Operations team is on the frontlines of Tools for Humanity’s ambitious mission of helping to build a globally-inclusive identity and financial network.

The Growth & Operations team consists of three subteams 1) Expansion 2) Growth & Operations and 3) Central Operations. The Expansion team is responsible for the market assessment, setup, and initial go-to-market. The Growth & Operations team is responsible for ongoing management, partnerships, business development, and marketing. The Central Operations team enables operational excellence by ensuring alignment across all markets and providing Support and global Operator communications. All subteams work cross-functionally with many other areas of the business to successfully drive growth.

About the Opportunity:

We are looking for an experienced, highly motivated individual based in the US with a mix of operational excellence to get into the details to fine tune the business, strategic and creative thinking to develop outside of the box solutions, and cross-functional leadership to grow the World ecosystem in the US. As the General Manager, you will be responsible for representing Tools for Humanity in the market with local media, regulators, and partners. You are obsessed with building a high growth business with a focus on continuous improvement and quality.

Key Responsibilities:

Build and Grow the Ecosystem: Build and maintain relationships with regulators, partners, industry players, and stakeholders in the US ecosystem. Identify and pursue new business opportunities, negotiate strategic partnerships, and maintain relationships with key stakeholders, including customers, partners, and government entities.
Partnerships: You have a strong network within the media landscape and a knack for building and maintaining partnerships that improve our local standing (brand, press, PR).
Strategic Leadership and Growth: Develop and execute a comprehensive regional strategy that aligns with the company's overall vision and growth targets. Focus on scaling our presence and increasing market penetration.
Market Analysis and Adaptation: Continuously analyze market trends and customer needs to adapt strategies accordingly. Act as the voice of the region, providing insights to the global management team to influence product development and innovation.
Cross-functional Project Leadership: Work cross-functionally with many teams, including Product and Economics, to ensure that ecosystem is healthy and users stay engaged and contribute to further growth.
Financial Oversight: Manage the country’s P&L, budgeting, and financial forecasting. Implement cost-control measures and optimize resource allocation to ensure profitability.

About You:

You have 10+ years of business management experience. You have succeeded in high-performance operations, business development, or sales leadership roles in the US.
You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact.
You have strong cross-cultural competency and an effective project manager. You are able to communicate and do business across different cultures and countries and have experience working in cross-cultural environments.
You have strong interpersonal skills. You are able to manage and nurture high-performing relationships with local Orb Operators in the US. You know that no two people are the same and are able to mediate and resolve conflicts.
You’re innovative. You love coming up with solutions to unconventional problems and taking action.
You’re analytical. You make data-driven decisions and are eager to contribute to larger strategy conversations.
You’re based in Austin, Chicago, New York, or San Francisco and are ready to travel. You have extensive experience living and working in the US, but are also able to spend 50-75% of your time on the road to drive growth in your region.

What we offer:

An open and collaborative office space in downtown SF
Unlimited PTO
Monthly Phone Reimbursement or a company device
Daily DoorDash credit for in-office meals
Top-tier medical, dental, vision insurance
401k + employer match program

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR.

Pay transparency statement (for CA and NY based roles):

The reasonably estimated salary for this role at TFH ranges from $180k - $215k plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

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