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Senior partner operations manager (NY)

Writer • Full-time • New York City, New York, United States • 2w ago

📐 About this role

We’re looking for a proactive, detail-oriented senior partner operations manager to join our GTM operations team. In this role, you will lead critical operational workstreams that support partner programs, sales operations, and partner compensation—driving scalable, compliant, and high-performing growth across our global partner ecosystem.

You’ll work cross-functionally with senior leaders across sales, customer success, finance, product, and support to design and implement operational processes that support our channel partners, including resellers, system integrators, service providers, and cloud service providers. This role is ideal for someone who thrives in fast-paced environments and has a passion for creating clarity, consistency, and efficiency in how we support partners at scale.

🦸🏻‍♀️ Your responsibilities:

Develop and maintain scalable, standardized processes for supporting our various partner types (GSIs, CSPs, and resellers).
Create playbooks, documentation, and training materials to ensure operational consistency and readiness across our tooling and sales process.
Lead operational planning for new partner program launches in coordination with systems, partner enablement, and field teams.
Lead the operations, support, and troubleshooting for partner platforms and tooling (PRM, account mapping, outreach tools)
Ensure partner data accuracy and integrity across systems (e.g., CRM, PRM, ERP) through regular audits and governance processes.
Define and track process KPIs and leading indicators to deliver actionable insights.
Build dashboards and reporting mechanisms to monitor business health, highlight key insights, and guide strategic decisions.
Partner with enablement to ensure effective field adoption of new processes and tools.

⭐ Is this you?

8+ years in partner operations, channel operations, or related business operations roles—ideally in a high-growth tech environment.
Experience working with various systems and partner platforms such as Salesforce PRM, Impartner, Allbound, or similar.
Strong track record of identifying operational gaps, designing scalable solutions, and aligning cross-functional stakeholders.
Proven success managing partner incentive programs, compensation frameworks, and operational policy implementation across complex partner ecosystems.
Deep understanding of governance, compliance, and audit requirements related to partner compensation and incentives.
Strong business acumen with excellent analytical and problem-solving skills.
Effective communicator and collaborator who can influence across all levels of the organization.
Self-starter with a high degree of ownership and a drive to continuously improve.
Possesses humility — no work is too trivial if it’s impactful
Resilient and open to honest (and kind) feedback; tough skin
Self-aware and committed to learning the why for both successes and failures
Proactive communication skills, both sync and async
Experience managing and building relationships across multiple departments and stakeholder levels
A natural affinity to our values of connect, challenge, own

🍩 Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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